The Measurement-Based Care Population Health Hub for Large Populations

Enabling Personalized Mental Health Support At Scale

Greenspace’s Population Health Hubs create a digital front door that screens, triages, and connects members, students, employees, or communities to the right support at the right time. The result is better access, stronger engagement, improved outcomes, and a more efficient system of care.

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What Do Our Population Health Hubs Do?

Enable seamless access to personalized, measurable behavioral health support at scale.

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Greenspace’s Population Health Hubs help organizations guide large groups of people to the most appropriate mental health and wellness resources based on their unique needs. Through a single digital front door, individuals can access support, track their progress over time, stay engaged in their mental health, and improve their symptoms.

Organizations gain real-time insight into utilization, outcomes, and improvement trends, allowing them to strengthen programs, improve well-being, and increase system efficiency. Whether you’re an insurer working to improve Star Ratings, a school district supporting students, or a health system monitoring patients after discharge, the Hub adapts to your behavioral health goals.

The proactive mental health support your population is looking for, all in one place.

Tailored to Your Population

Health Plans

Boost member satisfaction and improve outcomes through data-driven, personalized care at scale. Whether supporting Medicare, Medicaid, or commercial members, our Population Health Hubs enable early identification of behavioral health need, timely support, and clear pathways to care. Plans maintain an auditable record of screening, follow-up, and confirmation of care, supporting compliance and quality reporting. For Medicare Advantage plans, this same foundation directly supports Star Ratings performance improvement. Real-time analytics and population-level insights help plans surface gaps in care delivery and use engagement and outcomes data to drive continuous quality improvement. By supporting members throughout their care journey, health plans improve outcomes, strengthen member experience, and ensure people receive timely, appropriate behavioral health support.

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Schools and School Boards

Centralize your Multi-Tiered Systems of Support (MTSS) framework in one platform, so students, parents or guardians, and school staff always know where to go when a student needs help. Greenspace’s Population Health Hubs ensure every student has timely access to the resources available across all tiers of your MTSS model. Through proactive mental health check-ins and a single digital front door to supports and services, schools can identify students who may be struggling earlier and guide them to the most appropriate level of care. With insight into screening results, engagement, and student wellness trends, educators and administrators can intervene sooner and monitor progress over time. The Hub reduces burden on school staff while ensuring support is delivered in a way that is accessible, scalable, and responsive to student needs.

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Health Systems and Community-Based Organizations

Bring all available support across programs, providers, and levels of care into one centralized platform so every individual knows where to turn when they need support. Whether it’s for an entire community, new mothers navigating perinatal care, or individuals living with chronic pain, the Hub ensures the right resources reach the right people at the right time. Flexible by design, the Hub is configured to support the unique needs of any population your organization serves. Our Hubs also equip primary care providers and care teams with a clear view of available services, helping them confidently refer individuals to the most appropriate care. Remote monitoring, real-time insights, and post-discharge follow-up reduce gaps in care and enable earlier intervention. By shifting from reactive care to proactive support, organizations can improve outcomes, reach vulnerable populations more effectively, and deliver more equitable care at scale.

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Employers & Corporations

Centralize your workplace mental health strategy so employees always know where to go for confidential, stigma-free support. Our Population Health Hub makes it easy for employees to understand what resources are available and quickly access the support that best fits their specific needs. Through regular mental health check-ins and personalized recommendations, employees are guided to the most appropriate supports at the right time, whether they’re managing day-to-day stress or significant mental health challenges. With real-time visibility into workforce well-being trends, leaders can identify emerging needs, take early action, and better support their teams. The Hub helps drive engagement, reduce burnout, and increase the proactive use of available resources. The result is a healthier workforce, a stronger employee experience, and improved productivity across your organization.

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Boost member satisfaction and improve outcomes through data-driven, personalized care at scale. Whether supporting Medicare, Medicaid, or commercial members, our Population Health Hubs enable early identification of behavioral health need, timely support, and clear pathways to care. Plans maintain an auditable record of screening, follow-up, and confirmation of care, supporting compliance and quality reporting. For Medicare Advantage plans, this same foundation directly supports Star Ratings performance improvement. Real-time analytics and population-level insights help plans surface gaps in care delivery and use engagement and outcomes data to drive continuous quality improvement. By supporting members throughout their care journey, health plans improve outcomes, strengthen member experience, and ensure people receive timely, appropriate behavioral health support.

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Centralize your Multi-Tiered Systems of Support (MTSS) framework in one platform, so students, parents or guardians, and school staff always know where to go when a student needs help. Greenspace’s Population Health Hubs ensure every student has timely access to the resources available across all tiers of your MTSS model. Through proactive mental health check-ins and a single digital front door to supports and services, schools can identify students who may be struggling earlier and guide them to the most appropriate level of care. With insight into screening results, engagement, and student wellness trends, educators and administrators can intervene sooner and monitor progress over time. The Hub reduces burden on school staff while ensuring support is delivered in a way that is accessible, scalable, and responsive to student needs.

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Bring all available support across programs, providers, and levels of care into one centralized platform so every individual knows where to turn when they need support. Whether it’s for an entire community, new mothers navigating perinatal care, or individuals living with chronic pain, the Hub ensures the right resources reach the right people at the right time. Flexible by design, the Hub is configured to support the unique needs of any population your organization serves. Our Hubs also equip primary care providers and care teams with a clear view of available services, helping them confidently refer individuals to the most appropriate care. Remote monitoring, real-time insights, and post-discharge follow-up reduce gaps in care and enable earlier intervention. By shifting from reactive care to proactive support, organizations can improve outcomes, reach vulnerable populations more effectively, and deliver more equitable care at scale.

Learn more

Centralize your workplace mental health strategy so employees always know where to go for confidential, stigma-free support. Our Population Health Hub makes it easy for employees to understand what resources are available and quickly access the support that best fits their specific needs. Through regular mental health check-ins and personalized recommendations, employees are guided to the most appropriate supports at the right time, whether they’re managing day-to-day stress or significant mental health challenges. With real-time visibility into workforce well-being trends, leaders can identify emerging needs, take early action, and better support their teams. The Hub helps drive engagement, reduce burnout, and increase the proactive use of available resources. The result is a healthier workforce, a stronger employee experience, and improved productivity across your organization.

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Engage Your Population and Improve Mental Health Outcomes

Greenspace Population Health Hubs bring all your resources and services into one place, making it easy for people to find and access the support they need, before challenges escalate. By increasing awareness and the proactive use of behavioral health supports, the platform helps reduce symptom deterioration, prevent crises, and lower the burden on higher-cost interventions.

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Total users

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choose to access self-guided resources over 1:1 care

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user retention at 30-days

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average symptom improvement

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of users reported that without the Hub, they would not have accessed any mental health support

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of users reported that without the Hub, they would have accessed crisis or emergency support

See the Platform in Action

Comprehensive Resource Hub
Regular Mental Health Check-Ins
Personalized Care Recommendations
Health Dashboard
Risk Detection and Case Management Tools
Reporting & Analytics
Depression Screening
Follow-Up & Care Confirmation
Comprehensive Resource Hub
Ensure everyone’s needs are met with 1,000+ self-guided tools, educational resources, and external supports—all accessible through a centralized, easy-to-navigate resource library. The Hub integrates with all of your existing resources and services via Single Sign-On (SSO), ensuring a seamless and intuitive user experience for every member.
Regular Mental Health Check-Ins
Quick, evidence-based check-ins help individuals understand their needs, access the right resources, and stay engaged, while tracking progress over time supports stronger self-awareness and symptom improvement.
Personalized Care Recommendations
Real-time, AI-powered recommendations for educational resources, online supports, or 1:1 care based on symptom acuity, demographics, and user preferences.
Health Dashboard
Keep users engaged and progressing with structured goal-setting, guided reflection, and visual progress tracking after each check-in. Progress visualizations and insights help individuals better understand their mental health, empowers ongoing self-awareness of what’s positively or negatively impacting their well-being, and keeps users engaged with the proactive supports that are most appropriate for their needs.
Risk Detection and Case Management Tools
Automatically flag individuals who may be at risk based on assessment results or engagement patterns, and notify care teams in real time. Manage follow-up, referrals, and care pathways directly through the platform or integrated into your internal case management system or EHR—ensuring at-risk users receive timely and appropriate support.
Reporting & Analytics
Access a comprehensive, real-time view of your population’s overall wellness, engagement trends, and resource utilization. This dashboard is tailored to your needs, helping you understand what types of supports are driving a positive impact, where gaps exist in educational content or service offerings, and how to optimize your mental health strategy to better support your population.
Depression Screening
Automatically deliver validated depression screenings tied to qualifying clinical encounters (before or after a visit) to ensure timely, compliant screening at scale. Intelligent logic confirms when screening is due, removes the burden of manual outreach, and supports consistent, auditable screening aligned with CMS requirements.
Follow-Up & Care Confirmation
Go beyond screening to ensure action. When follow-up is needed, the platform documents confirmation of care and automates outreach to support timely access to services or navigation support, creating a clear, defensible record that screening was followed by the appropriate next steps.

The Features

Flexible and Customizable

We work with you to build a user-friendly, custom branded hub that covers your full ecosystem of care and adapts as your wellness strategy evolves or your resources change.

Adaptable Delivery

Individuals can complete assessments via desktop or mobile and can customize when and how often they receive reminder notifications, making it easy for them to incorporate regular wellness activities into their normal routine.

Stepped Care Model

Users can choose to access the resources that are most appropriate for their unique needs including educational content, self-guided apps, group and individual counselling, crisis support, and more.

Integration

Connect your hub to existing EHR and Case Management solutions to ensure a deeply connected technology ecosystem that simplifies workflows and engages users.

Single Sign-On

Individuals can use their organization credentials to log in and access all care options, without ever having to create a new account.

Highest Privacy Standards

Greenspace is committed to maintaining privacy and security that exceeds PIPEDA, PHIPA, HIPAA and all regional standards, as well as being SOC II Type II compliant.

Flexible and Customizable

We work with you to build a user-friendly, custom branded hub that covers your full ecosystem of care and adapts as your wellness strategy evolves or your resources change.

Adaptable Delivery

Individuals can complete assessments via desktop or mobile and can customize when and how often they receive reminder notifications, making it easy for them to incorporate regular wellness activities into their normal routine.

Stepped Care Model

Users can choose to access the resources that are most appropriate for their unique needs including educational content, self-guided apps, group and individual counselling, crisis support, and more.

Integration

Connect your hub to existing EHR and Case Management solutions to ensure a deeply connected technology ecosystem that simplifies workflows and engages users.

Single Sign-On

Individuals can use their organization credentials to log in and access all care options, without ever having to create a new account.

Highest Privacy Standards

Greenspace is committed to maintaining privacy and security that exceeds PIPEDA, PHIPA, HIPAA and all regional standards, as well as being SOC II Type II compliant.

See the impact for yourself

Schedule a call with one of our Population Health experts today.

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Partnering with North America’s leading organizations to deliver the highest quality behavioral health care.
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One of the largest non-profit human services providers in the US.

Maryland Behavioral Health Solutions Logo

Serving 8,970 clients across Maryland with a coordinated MBC implementation.

Full ecosystem of care across every Greenspace platform, from Pop Health to MBC.

Providing accessible psychological services to Ontario workplaces.

Sheppard Pratt Health System Logo

Largest private, nonprofit provider of mental health and social services.

Stepped Care Solutions Logo

Applying MBC and Stepped Care 2.0 within a national mental health initiative.

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What Our Clients Say About Us

26 Reviews

MBC allows us to start answering population health questions about care delivery. We can show effective plans for engagement across different services and modalites and build care pathways that really engage individuals, based on these objective screening tools and results.

Brandon Fisher

Chief Strategy Officer, Merakey

I love the Population Health model. We don’t want to be a place you only go as a last resort. We want to serve the full spectrum of students, from those at their worst to those who are doing great or just experiencing normal stressors. The Population Health Hubs really allows us to promote this to the entire campus community, not just students actively seeking mental health support.

Irene Pugliese

Manager of Wellness Services, Student Health & Wellness, Lakehead University
Lisa_Encompass

As we work hard every day to achieve health equity throughout our services, it is vital to have the client voice at the center of their care process. By partnering with Greenspace, we are able to get data in real-time for both our providers and their clients, which allows us to improve client-provider communication and inform treatment decisions, which is a real game-changer to help us improve overall outcomes and equity in care.

Lisa Russell

CHIEF PROGRAM OFFICER, ENCOMPASS COMMUNITY SERVICES

Greenspace allows us the flexibility to easily capture baselines, but more importantly track progress over time. It is so empowering to be able to clearly identify the impact we are having across the students, and also identify those that may need additional support. Our team has found the dashboards to be relevant to track engagement and clinical outcomes, and we are hopeful that our clinicians can use the insights and develop more streamlined treatment plans.

Rob D'Alonzo, LCP

CHIEF CLINICAL OFFICER, THE LINCOLN CENTER FOR FAMILY AND YOUTH

Ensuring that the right service at the right time is being provided is a key component of Mental Health Services at the Kenora Catholic District School Board. Measurement-Based Care (MBC) will further support Mental Health Workers/Student Well-Being Coaches in making informed clinical decisions. Knowing how important MBC is, we've now partnered with Greenspace Health that will help us easily achieve these goals. Every student will be well supported with the help of a platform like Greenspace.

Sue Devlin

Mental Health Lead, Kenora Catholic District School Board

The Economic Impact of a Population Health Hub

Our population Health Hubs increase proactive mental health engagement, improve resource navigation, and drive meaningful symptom improvement. By guiding people to the most appropriate support earlier in their journey, organizations reduce wait times, prevent escalation to higher-cost care, and improve the efficiency of their behavioral health system.

1. Reduce the strain on in-person and downstream services

Without clear, measurement-based service navigation, many people either do not access support or rely on high-cost in-person care instead of services that are most appropriate for their needs. In our implementation data, 28% of individuals would not have accessed any support at all without their Population Health Hub, while 18% would have relied on emergency or urgent care services. This creates unnecessary pressure on in-person providers and increases overall care costs. By guiding people to appropriate upstream resources such as self-guided CBT, group therapy, and other digital supports, the Hub helps individuals access the appropriate level of care earlier in their mental health journey. This reduces reliance on crisis services, shortens wait times for higher-acuity care, and ensures in-person services remain available for those who need them most.

2. Fulfill the need for low-cost, self-guided resources

Usage data from our Population Health Hubs show that when appropriate self-guided resources are available, 70% of individuals choose these options first rather than accessing 1:1 clinical services. By recommending supports based on acuity, conditions, demographics, and individual preferences, the Hub helps ensure people begin with the most appropriate level of care for their unique needs. This significantly reduces demand for limited clinical capacity while still ensuring meaningful support and improvement, supported by individuals using self-guided supports through the Hub showing an average symptom improvement of 19% without accessing clinical care.

Improve population-level outcomes

Engagement with outcomes tracking drives measurable symptom improvement. Our Population Health Hub data shows that regardless of the resources individuals access, or whether they access resources at all, the more assessments they complete over time, the greater their symptom improvement. This reflects the same evidence behind Measurement-Based Care in clinical settings. Regularly tracking mental health changes helps individuals better understand their mental health and improve their symptoms. By embedding outcome tracking directly within the Population Health Hub, organizations can extend the benefits of Measurement-Based Care beyond clinical settings and drive meaningful improvement across an entire population.

Effective mental health support reduces the cost of physical healthcare

Without early mental health support, individuals are more likely to experience worsening symptoms that increase the use of both behavioral and physical healthcare services. Mental health and physical health are deeply connected, and untreated mental health challenges significantly increase total healthcare costs. Research shows untreated mental health conditions increase physical healthcare costs by about 60% compared to individuals with the same physical conditions who receive evidence-based mental health support (Clark & Layard, 2014). Additionally, about 40% of people living with anxiety or depression also have a long-term physical health condition, and the cost of managing those conditions is roughly 50% higher than for individuals with similar physical conditions who do not experience mental health challenges.

Strategic Resource Investments

Based on objective, population-level usage and outcome data, organizations can understand where people are struggling, how they are responding to support, and where gaps in care exist. These insights enable health systems to make more informed decisions about where to invest resources for the greatest impact. By identifying which supports improve outcomes and when individuals require additional care, organizations are empowered with the objective insights needed to strengthen their mental health strategy, better support their population, and reduce unnecessary use of high-cost behavioral and physical healthcare services.

Case Study: Wellness Together Canada

Advancing Population Health Nationwide

Wellness Together Canada was a population-level mental health Hub launched during COVID-19 to provide free support to people across the country and help Canadians better understand and improve their mental health. With millions of users nationwide, the platform demonstrated how a population health approach can expand access to care, improve mental health symptoms, and reduce care costs while generating insights to inform national mental health strategy improvements.

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Case Study: Lakehead University

A Campus-Wide Approach to Student Mental Health

Lakehead University launched WellU, a campus-wide Population Health Hub that provides students with a centralized front door to mental health support. By making support easier to navigate and access based on each students unique challenges, demographics and symptom acuity, WellU helps students engage with the right resources earlier while enabling staff to better guide students to appropriate services across campus.

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PUT YOUR PEOPLE FIRST

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Data used to monitor symptoms over time

FREQUENTLY ASKED QUESTIONS

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How often can users track their progress?

Users can track their progress by completing a brief wellness self-assessment, called a “check-in,” at regular intervals. The default cadence is every two weeks, which aligns with common Measurement-Based Care practices for monitoring changes in symptoms and well-being over time. Users can choose to receive reminders to complete a check-in every one, two, four, or eight weeks depending on their preferences. Organizations can also configure check-in frequency based on their population, program goals, or clinical best practices. The specific set of assessments included in a check-in is determined by the implementing organization or health system.

Assessments are selected based on the needs of the population being supported and the outcomes the organization is seeking to impact and monitor. These regular check-ins allow individuals to better understand their mental health over time,  inform recommended resources that are most appropriate for their needs and help organizations understand population-level trends and ensure people receive the right support at the right time.

How do regular assessments help to enhance user engagement and improve mental health symptoms?

Regular self-assessments play an important role in keeping individuals engaged with their mental health and helping them track meaningful changes over time. Within our Population Health Hub implementations, these assessments, called “check-ins,” provide individuals with a simple way to reflect on how they are doing and see their progress over time. This approach is grounded in the principles of Measurement-Based Care, where regularly capturing outcomes helps individuals better understand their mental health while enabling earlier identification of changes that may require additional support.

Across our hubs, the average 30-day user retention rate is 43%, which is significantly higher than the typical 3–6% retention rate seen across most self-guided mental health tools. Usage data shows that these regular check-ins are a primary driver of continued engagement. In fact, 93% of returning users come back specifically to complete their check-in after receiving reminder notifications via email or SMS.

This pattern suggests that users return not only to access resources, but to better understand their own mental health and track their progress over time. These regular moments of reflection help keep individuals engaged in preventative mental health care.

Assessment engagement is also strongly associated with improved outcomes. Based on data from more than 600,000 users, individuals who complete check-ins more consistently show greater improvements in their mental health symptoms over time.

How can Hub users interpret their data? Are there resources to support them?

The Population Health Hub presents users with non-diagnostic mental health insights based on their check-in responses, helping them understand how their well-being is changing over time. Rather than labeling or diagnosing symptoms, the Hub highlights trends and changes since a user’s previous check-in and provides reflection prompts that encourage users to consider what may be influencing their mental health.

Completing check-ins over time unlocks automated insights that help users identify meaningful changes in their results and suggest potential actions that may support continued positive progress. These insights help users better understand patterns in their mental health and reflect on what may be contributing to improvements or challenges in their day-to-day lives.

This approach reflects the principles of Measurement-Based Care, where regularly capturing outcomes helps individuals build awareness of how their symptoms evolve and what factors may be positively or negatively affecting their well-being. To support this process, the Hub recommends relevant resources based on a user’s most recent check-in results and needs. These may include self-guided supports, community resources, or connections to professional care.

At the same time, the platform enables implementing organizations and health systems to better understand population-level needs and outcomes trends. This allows leaders to identify where support is working, where gaps may exist, and how to continuously improve the care and resources available to their communities.

How will clinicians and clinical teams be able to leverage data to support users?

Your Population Health Hub will be configured based on your organization’s specific implementation. Depending on how the Hub is deployed, there are three ways clinicians and care teams can leverage the data generated through user check-ins.

User-led sharing of results

When the Hub is implemented as a standalone resource, individual check-in results remain private to the user and are treated as personal health information. In this case, users can choose to export their results and bring them to counselling sessions or share them directly with a clinician. This allows their progress data to inform conversations in care, helping clinicians better understand symptom changes over time.

Organizations operating the Hub can still access aggregate, deidentified insights through their population dashboard. This provides visibility into trends across the community while maintaining individual privacy.

Integrated Measurement-Based Care

For organizations implementing the Hub alongside Greenspace’s Measurement-Based Care platform or Intake solution, user check-in data can be integrated directly into clinical workflows. With user permission, clinicians and care teams are able to view outcomes data within Greenspace or within their electronic health record system, allowing results to inform treatment planning, progress monitoring, and care decisions.

EHR Integration

If the Hub is deployed independently but your organization stores outcomes within an electronic health record system, user results can also be synced to the client’s record, with their permission. This allows clinicians to incorporate check-in data into treatment goals, progress discussions, and ongoing clinical decision-making.

Across all implementations, the goal is the same: enabling individuals to better understand their mental health while ensuring clinicians and organizations have access to meaningful insights that support more responsive, outcomes-informed care.

Is there an option for users to access the Hub from a mobile application?

The Population Health Hub is accessible from any device through a mobile, tablet, or desktop browser, and has been optimized to provide a seamless experience across all screen sizes.

For organizations that want to further increase accessibility and engagement, Greenspace also offers the option of a dedicated mobile app. The app can make it easier for users to complete check-ins, access resources, and stay connected to their mental health over time, helping organizations reach users where they already spend much of their time. This flexibility allows each organization to determine the access experience that best supports their population and engagement goals.

Does Greenspace maintain security practices in line with industry best practices and US standards?

Security of patient information and privacy is the foundation of the Greenspace platform. We take this responsibility very seriously and have implemented significant measures to safeguard patients’ personal health information that exceed industry standards and best practices. Greenspace is SOC 2 Type II compliant and conforms to digital and physical security protocols (including HIPAA), with SSL-secured access, AES encryption at the filesystem level, and firewalls protecting all data. We take many additional precautions to protect privacy including: requiring strong passwords, automatic logouts, automatic access logging, secured data backups, two factor authentication and restrictive data access procedures. All data and information is stored in the US. Please review our Security Page for more details.

Who can see users’ personal information?

The information users provide on this site belongs to them and is kept private and confidential. Unless otherwise agreed to by the user for research or clinical purposes, personal information will not be shared, sold, or disclosed to third parties, as described in our Privacy Policy. You can read our full privacy policy here.

Is it secure for users to complete assessments online?

Yes. Security and privacy are core priorities in the design of the Population Health Hub.

Assessments delivered through the Hub, whether accessed via browser, email, or SMS reminder links, do not contain personally identifying information within the assessment itself. This helps protect user privacy throughout the process.

When assessments are completed, responses are transmitted to the platform’s servers through secure encrypted channels such as HTTPS. No user information in conjunction with user names is ever sent over unsecured email or other unsecured channels.

Greenspace meets or exceeds the standard security and privacy requirements set by HIPAA and is SOC 2 Type II compliant. These safeguards help ensure that individuals can safely complete check-ins and engage with the Hub while their information remains protected.